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Return Policy

This return policy describes return and refund eligibility requirements, and the process for returning an item.


If you are unsatisfied with your purchase, please contact us immediately at, and we will provide instructions for the return.

You may return the item(s) within 15 days of receiving the order.

Please note, the item must be unused, in the same condition that you received it, and it must be in the original packaging.

Non-Returnable Items

We are unable to accept returns for the following products:

  • intimate or sanitary goods
  • some heath and personal care items
  • perishable goods
  • hazardous materials
  • flammable liquids or gases

Return Shipping

Once the return is approved, the item must be sent directly to the supplier. BitBirdy does not cover return shipping costs, and shipping costs are non-refundable.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. BitBirdy cannot guarantee that the supplier will receive your returned item.

Refund Approval

Once your return is received by the supplier, we will send you an email to notify you that it has been received. We will also notify you of the approval or rejection of your refund based on the condition of the item. The condition of the item is the sole discretion of the supplier.

Refund Currency is Bitcoin Cash

The amount of Bitcoin Cash to be refunded is the exact amount that was paid.

Once the refund is approved, we will ask you to provide a Bitcoin Cash address for the funds to be sent to. The address MUST be a Bitcoin Cash address, and BitBirdy is not responsible for non-received funds due to improper address format.

You will receive an email when the Bitcoin Cash has been sent.

Additional Information

Please contact us at for any questions or concerns.